Patient Information

All patient information is kept private, secure, and protected under Australian healthcare privacy regulations.

Support That Doesn’t Stop at the Screen

We know real care doesn’t end the moment a consult wraps up. At Her Virtual, our team is committed to ensuring every woman feels informed, supported, and heard — not just during the appointment, but afterwards too. If you have questions about your plan, need clarification, or something changes — we’re here. Our doctors provide detailed follow-up notes and recommendations, and where appropriate, we’ll communicate with your usual GP to keep your broader care connected.

Contact our team →
GETTING STARTED

Do I need a referral to book?No referral is needed. You can book directly online — just choose the appointment type that suits your concern. If you’re unsure where to start, our General Women’s Health appointment is a great first step.: Information for patients
Which appointment should I book?Choose the appointment that best matches what’s on your mind — periods and hormonal health, contraception, sexual and reproductive health, gynaecological concerns, and so on. If you’re not sure, tell us what’s bothering you when you book and our team can point you to the best fit beforehand.: Information for patients
Who will I see?You’ll see a doctor from the Her Medical team: Information for patients
Is Her Virtual right for me?Her Virtual is for women anywhere in Australia who want convenient access to women’s health care by phone or video. If you already attend Her Medical in Southport in person, you’re welcome to keep that care at the clinic.: Information for patients
Can I use Her Virtual if I live in a rural or remote area?Yes — that’s exactly who we’re here for. As long as you’re in Australia, you can book.: Information for patients
Can I access Her Virtual if I live in a rural or remote area?Yes — that’s exactly who we’re here for. Her Virtual was created to make quality women’s health care accessible for women no matter where they live in Australia.: Information for patients
COSTS + MEDICARE
A note on Medicare A telehealth consultation is rebateable when you have an existing relationship with us generally a face-to-face appointment with a Her Medical doctor in the last 12 months, or My Medicare registration with us. Consultations specifically about contraception, sexual and reproductive health, or related screening may be rebateable even if you are a new patient. If neither applies, you’re still welcome to book it will simply be a private consultation, and we’ll confirm the fee before you’re seen.

Do you bulk bill?Her Virtual is a privately billed service, so we don’t bulk bill. A Medicare rebate may apply depending on your appointment and whether you meet Medicare’s telehealth eligibility (see the note above). We’ll always confirm the fee and any rebate before you’re charged.: Information for patients
Can I claim a Medicare rebate?It depends on two things: that you have a valid Medicare card, and that your consultation meets Medicare’s telehealth rules. Medicare generally only rebates telehealth when you’ve had a face-to-face appointment with a Her Medical doctor in the last 12 months, or you’re registered with us through MyMedicare. There’s an important exception — consultations specifically about contraception, sexual and reproductive health, or related screening may be rebatable even if you’re a new patient. If you don’t meet either, you’re still welcome to book; your consultation will simply be private, and we’ll confirm the fee beforehand.: Information for patients
What will I pay?No — Her Virtual is designed to complement, not replace, your usual GP. We offer specialised care in women’s health, with longer appointments and time to explore things that often get missed or rushed. We encourage you to keep seeing your GP for general, ongoing, and in-person care.: Information for patients
How do I pay?A credit card authorisation is held and billing allocated by your doctor based on your medicare item number for your particular consultation.: Information for patients
How does payment work?Payment is held securely at the time of booking through our online platform. Your card is only charged after the consultation, once your doctor has confirmed the appropriate MBS item number (if applicable) and finalised your appointment.: Information for patients
HOW WE COMMUNICATE
How will you contact me?We communicate by email and secure messaging. We don’t offer phone support, so email is the best way to reach us.: Information for patients
When will I hear back?We aim to respond within two working days.: Information for patients
How do I get my results?All clinically significant investigation results must be interpreted by a Doctor. A follow up consultation is required. : Information for patients

Get In Touch

How do I get in touch with Her Virtual?

Our team is available via email only. You can reach us at virtual@hermedical.com.au for appointment queries, follow-up questions, or general support. We don’t offer phone support, so please be sure to include as much detail as you can in your message, and we’ll get back to you as soon as possible — usually within 1–2 business days.

Her Virtual is an online-only platform, and keeping communication streamlined helps us focus on delivering care efficiently and securely.

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“Virtual Care…………quality connections”

Policies

Email PolicyEmail is not a fully secure method of communication, but we take reasonable steps to protect your information. Sensitive requests may require a consultation rather than an email. Clinical information is sent through secure medical software where possible. Emails maybe encrypted and always include a confidentiality disclaimer.: Information for patients
Privacy and confidentiality Policy.We comply wit the Privacy Act 1988 and Australian Privacy Principles. identifiable data is never used for marketing without consent. only information necessary for your care is collected. Information is stored securely in electronic and paper form. Personal information is shared only with your consent except when required by law. : Information for patients
Appointment cancellation Policy.Appointments are in high demand. Deposits for Psychology or long appointments are forfeited if not attended. Please cancel at least 2 hours prior to your booking. Missed appointments or late cancellations incur a fee payable before rebooking. : Information for patients
Communication Policy We communicate via phone, telehealth, email and secure messaging. Please keep your contact information current. important clinical information is not provided via social media.: Information for patients
Social Media PolicyOur social media channels share general health information only. Abusive, defamatory or inappropriate content may result in discontinuation of care. We do not provide personal medical advice online. : Information for patients